Frequently Asked Questions

Where do your products come from?

We are based in Sikkim and source from home-based producers, local farmers and small kitchens across the Eastern Himalayan region. We share what we know about each product’s origin, and we are honest about details we are still confirming.

What is your Cow Ghee?

Pure cow ghee, gently clarified from butter the traditional way. For the exact source, method and best-before date of your jar, please check the label or ask us.

What is Gundruk?

Gundruk is a traditional fermented, sun-dried leafy green of Sikkim and the Eastern Himalayas. It is usually simmered into a soup or stir-fried as a savoury side.

Do your products contain preservatives?

Please check the label of each product for its ingredients. We aim to describe them accurately, and we invite you to ask us about any batch.

How is my order shipped?

See our shipping & delivery policy for dispatch and delivery details, and our returns & refunds policy if there is a problem.

How can I pay?

We accept payment by UPI, debit card, credit card and netbanking via Razorpay, and we also accept Cash on Delivery (COD) where available.